Redesigner's and Consultant's Newsletter - September, 2004

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Generating Plenty of Referrals!

Referrals are the lifeblood of any small business and most certainly they are very important to a re-designer or an art consultant. In fact, surveys show that the vast majority of all new customers, clients, and patients come from referrals. Why are referrals so powerful? Well, because the person that has been referred to you already has a degree of trust in you, simply because you were referred by someone they know. And trust is everything. No one will hire you to do anything if they do not trust you and like you. Successful re-designers and art consultant's are likable people, as well as trustworthy people.

We all know that we should be getting more referrals so why then is it that the very best referral generating companies only produce a fraction of what they could be getting? Let's see why.

Why Most Businesses Aren't Getting All the Referrals They Could and Should be Getting

You see, most small businesses get their referrals from customers. That's okay, but the truth is...the majority of referrals should be coming from businesses that provide complimentary products and services.

90% of your referrals should be coming from complimentary businesses, NOT your customers. This is such an important and vital concept, the savvy internet businesses use it all of the time, not only to get referral traffic, but to get better rankings from the search engines. It's called reciprocal linking.

It's much more difficult to set up a systemic referral program that brings in predictable and consistent results from customers. Word of mouth from my trainees and visitors is great when it happens, but it is difficult to get. Thankfully there have been many, many trainees who have written me unsolicited testimonials, but for every testimonial I have received, the vast majority of my clients never refer me on to their family, friends or co-workers.  They just don't think to do it.

However, businesses that sell complimentary products and services can easily be motivated to consistently send you referrals....if you set up your referral systems correctly.

In reality, there's no end to the different types of joint venture referral relationships you can establish with complimentary businesses.  Both you and those businesses are reaching the same target market with non-competing products and services.

Do This Short Exercise to See What I Mean...

Step 1

Take out a clean sheet of paper and draw a line down the middle of the paper.

Step 2

Now list all the "types" of businesses that provide complimentary products and services on the left side of the paper leaving spaces in between.

For instance, for a redesigner, some complimentary businesses might be...

1. a home painter, 2. a real estate agent 3. a landscaper....

Step 3

Then on the right side of the paper, make a list of all the local businesses in your area that fall under each type of category.

For instance, you might have five different painters in the area or 50 different real estate agents. List them all.

Step 4

Now take some time to think about what you could offer them in return for them to send you a referral. Use your imagination.

If you really think about it you'll be able to come up with some great ideas.

Step 5

Lastly, it's time to go out and propose your referral systems ideas to your potential joint venture partners.

What you'll find is that some just won't get it. They won't have the vision it takes to accept your proposal.

But you'll also find a lot of business owners that are hungry to grow their business and are happy to discuss the possibilities. You may even find they will be looking to get referrals from you in return. That way neither of you needs to spend any money or exchange anything other than information.

Those are the type of people that can potentially bring you large quantities of highly qualified referrals.

So what's stopping you?

Success doesn't just happen. You've got to make it happen. Sharpen your designing, decorating skills. Yes. Be trustworthy. Be likeable. All of that is very, very important.

But you've got to get your products or service in front of people. They have to hear about you. They have to be presented with great reasons why they will benefit from your product or service.

If you fail to get the word out, you will fail and it won't matter how nice you are, how trustworthy you are or how much talent you have.

It's a numbers game. For every "no" you get, you will be just that much closer to your next "yes".

And since we are in a very visual business, don't rely solely on your ability to verbalize what you do. 95% of people are visual learners. That means they have to see what you do, not just hear about it.

So if you haven't yet ordered your set of the CD Slideshows (link at top right column above), which will dramatically help you show people just what you can do, and give them fantastic reasons why they need you, then you are losing out on money that could be falling into your pocket - guaranteed. Order your set now CD Slideshow.


If you do not have a degree in interior design, then you really MUST get a copy of Decor Secrets Revealed. You will face a client now and then who quizzes you on why you are doing what you are doing, wanting to know the design concept behind your decisions. You may have a knack for knowing how to arrange things, but if you cannot back up your decisions with solid concepts, you will look and sound unprofessional. I have just completed the newest version of Decor Secrets Revealed, adding in lots more photos and instruction and fixing some of the ones that weren't displaying very well. As I get better with technology, I'm working to improve the products and services I bring to all of you. So be sure to get your copy of Decor Secrets Revealed now. It is imperative that you know what you are doing so that your clients will love the end result.


How One Lady Got a New Client!
"A picture is worth a thousand words . . .
which is why I try to show people what I do, not 'tell' them. I was getting my hair done and sitting in the waiting room. A nice lady walked in for her appointment and we started to chat. When the conversation rolled around to what we did for a living, she seemed intrigued by the concept of redesign. By no accident, I just 'happened' to have a CD of your slideshow in my car. I popped out to get one and gave it to her, getting her phone number and address at the same time. After a few days, I called to see if she had viewed the slideshow. The rest is history. She is now another one of my satisfied clients. Thank you for this great sales tool, Barbara. It really does help 'sell' the concept." - Sally Schlinder

use what you already own decorating, one day decorating, redecorating Turn Your Sound On -
Click Here to See the Demo

MORE DETAILS HERE


REDESIGNER QUESTIONS

QUESTION FROM TRAINEE
Dear Barbara, My partner and I started a redesign business a year ago (using your book as our guide) and it's really started to get rolling. We've been featured in a few articles in the local paper with before and after photos as well as some local magazines.

Recently we were asked to speak at a women's guild on holiday decorating. We will put together a "decorating tips" sheet and have a few table-scapes set up. However, I'm at a loss for what to TALK about regarding holiday decorating. Do you have any advice on how to give a quick and interesting speech? I've got lots of public speaking experience from a former career so that's not really the problem. We have approx. 15 minutes and everything I come up with sounds deadly dull. We really want to "wow" the crowd so any tips would be greatly appreciated.

Thanks for any and all help with our dilemma!!

A very devoted follower,
Lisette D., First Impressions

ANSWER
Lisette, I'm so pleased to hear that your business is doing well and you're getting all this publicity besides. You go, girl!!! My ebook called "Great Parties!" will give you all the material you could possibly use. I not only talk about decorating for parties but how to stimulate conversation amongst the guests, creating nice bouquets for the table, table settings and a few other goodies. I have a conversation starter bonus you could print out and give as a hand out to go along with your talk. It's not focused on "holiday" decorating, but you should be able to adapt the material. Mostly they want to see examples. I would weave in the holiday with a few design concepts. Anyone can buy ornaments and flowers and such. But it takes design training to get it to LOOK beautiful. You can talk about color and unity and knowing when enough is enough. Lots of people don't know when to stop and then it starts to look cluttered and messy. Here's the link: Great Parties! Great Homes! Let me know how it goes. Barbara


QUESTION FROM TRAINEE
By the way, I live in Des Moines, Iowa, with a population of about 300,000 or so for the entire area. Is that enough to be successful as an art consultant?

Kathy F.

ANSWER
As to your probable success, I'm sorry I can't answer that question. Even if there were 5 million people in your area, that is not a guarantee of success. What guarantees success is you and your commitment to your business. Operating any business takes commitment, an ability to get the word out to prospects as to how you will benefit them, a confidence in yourself, talent, service, the ability to gain referrals and it all boils down to: good marketing. A little luck too at times: ie. being at the right place at the right time.

So only you can answer that question and you won't be able to answer it now. I tried lots and lots of different businesses on for size throughout my lifetime. I discarded some and was successful at others. They all blended into making me a better business woman, however, so nothing is EVER lost.

I hope this helps you. Regards, Barbara


Redecorate Your Home Using What You Already Own! Newly Revised!
Redecorate Just Like a Designer, Using the Furnishings You Already Own! - NEW REVISED TRAINING! Barbara Jennings will answer trainee's questions personally for free when you write.

"I just wanted to let you know that E-V-E-R-Y-B-O-D-Y LOVES what I have been doing to this house!!!! Your name is DEFINITELY of CELEBRITY STATUS around here!!!!  And our bedroom is the biggest re-decorating success so far!!!!!  - Sandy Finch


The Redesigner's Directory Our Directory of Consultants is really growing. Be sure to join to increase your opportunities for referrals.


Getting Certified You don't need certification to be successful, but for those of you who want it anyway, I have a certification program available.



Advanced Redesign - Taking It Up a Notch!
BRAND NEW! JUST PUBLISHED!
Looking for more in-depth training in redesign? Hot off the e-press! Sixteen chapters (the equivalent of 200 pages) on strategic re-design training to help you maximize your profits. Tons of strategies and concepts. Recommended for those that have already taken the basic training in Rearrange It!.


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